Listen to the following passage. Altogether the passage will be read to you four times. During the first reading, which will be done at normal speed, listen and try to understand the meaning. For the second and third readings, the passage will be read sentence by sentence, or phrase by phrase, with intervals of 15 seconds. The last reading will be done at normal speed again and during this time you should check your work. You will then be given 2 minutes to check through your work once more. Please write the whole passage on ANSWER SHEET ONE. PART II LISTENING COMPREHENSION [20 MIN] In Sections A B and C you will hear everything ONCE ONLY. Listen carefully and then answer the questions that follow. Mark the correct answer to each question on Answer Sheet Two. SECTION A CONVERSATIONS In this section you will hear several conversations. Listen to the conversations carefully and then answer the questions that follow. Questions 1 to 3 are based on the following conversation. At the end of the conversation, you will be given 15 seconds to answer the questions. Now, listen to the conversation. 1. Mark is unhappy because of A. his Chemistry homework. B. a girl in his class. C. Linda’s words. D. Friday night’s party. 2. Which of the following is CORRECT? A. Linda is Jane’s friend. B. Mark is Jane’s boyfriend. C. John is Jane’s boyfriend. D. Mark and John are good friends. 3. Did Mark eventually take Linda’s advice? A. No. B. Partly. C. Completely. D. Not mentioned. Questions 4 to 7 are based on the following conversation. At the end of the conversation, you will be given 20 seconds to answer the questions. Now, listen to the conversation. 4. About the scratch on the product, the shop assistant thinks that A. the customer made it himself. B. there was definitely not one then. C. the customer should have checked. D. the customer was making trouble. 5. The customer was ______ when told he might not have worn the headphones properly. A. annoyed B. surprised C. indifferent D. worried 6. How many complaints did the customer make about the product altogether? A. Five. B. Four. C. Three. D. Two. 7. The shop could exchange the product if the customer A. makes no more complaints. B. can produce the receipt. C. is still unhappy with it. D. brings it back within a week.