Listening 1 Frida Andersson, a manager at Sanderin AB in Stockhom, receives five voice mais isten and decide what each speaker is trying to do. 1 ...... A make a compaint 2 ...... B request some information 3 ...... C change an arrangement D decine an offer 4 ...... E give feedback 5 ...... F confirm arrangements G make an offer M ask for permission Which of the cas do you find difficut to understand? Why? Dont t forget eaving answering machine messages When we eave messages, it is important to be very cean Prepare the istener for the message This is Frank arsen from Scandinavian Conferences. It s 9.30 on Wednesday morning. I m ringing about the saes report. Make requests simpe and poite Coud you send me the report, pease? Coud you pease came back? Give cear contact information I m in Hesinki untiFriday My teephone number is 346 766.