A: WHAT IS IMPORTANT WHEN Planning a presentation · Finding out about the audience · Researching the topic B: WHAT IS IMPORTANT WHEN...? Aiming to improve customer service · Staff training · Customer satisfaction C: WHAT IS IMPORTANT WHEN ... · Managing a project Programme for New Staff The manufacturing company you work for would like to introduce a full programme of training for new staff. You have been asked to help prepare the programme. Discuss the situation together, and decide: · What should be covered by the training programme · How else new staff can be helped to settle into their jobs as quickly as possible · Encouraging teamwork · Keeping to schedule