2007年GCT英语完成会话专项训练(一)

文章作者 100test 发表时间 2007:09:25 13:00:42
来源 100Test.Com百考试题网

8．提出抱怨

遇到不满意的事情和对待需要投诉时，礼貌地说比较奏效。一般先要说Excuse me ，sorry，再提出你的投诉，这样显得很有教养和礼貌，你的问题才会得到更圆满的解决。

比如，在商店里，收款员找错了钱，你可以说：

Excuse me, I think you?ve given me the wrong change

或者 Sorry, I think this change is wrong. I gave you $20, not $10.

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在酒店里

房间的调温器坏了：

Excuse me, but there?s a problem with the heating in my room.

Sorry to bother you, but I think there?s something wrong with the air-conditioning.

失窃了：

I?m afraid I have to make a complaint. Some money has gone missing from my hotel room.

房间没有整理：

I?m afraid there?s a slight problem with my room - the bed hasn?t been made.

当人们发现自己错了而道歉，一般都会说sorry，然后再提出把事情做好的解决办法。

比如对应上面对调温器的投诉：Excuse me, but there?s a problem with the heating. 或者

I?m sorry – I?ll get someone to check it for you. 或者 Sorry to hear that – I?ll send someone up.

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Excuse me, I?m afraid ...

Excuse me, there seems to be something wrong with ...

There appears to be something wrong with ...

Oh, I am sorry about that, I?ll...

Well, I?m afraid there is nothing we can do about it, actually.

I?m afraid there isn?t much that we can do about it.

I suggest you leave it with us, and we?ll see what can be done/we can do.

I?m afraid the manager isn?t in at the moment. Could you call back later?

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Excuse me, I?m afraid...

Excuse me, there seems to be something wrong with...

There appears to be something wrong with ...

Oh, I am sorry about that, I?ll...

Well, I?m afraid there is nothing we can do about it, actually.

I?m afraid there isn?t much that we can do about it

I suggest you leave it with us, and we?ll see what can be done/we can do.

I?m afraid the manager isn?t in at the moment. Could you call back later?

A: Do you think you could keep the noise down a bit?

B: Sorry! Have I been keeping you awake?

A: Yes, and another thing—would you mind not using my toothpaste?

B: I?m sorry. I thought you didn?t mind.

A: That radio?s terribly loud. Could you turn it down a fraction?

B: Sorry! Is it disturbing you?

A: Yes, and something else—wouldn?t it be an idea to buy your own soap?

B: Sorry! I didn?t realize you felt so strongly about it.