speaking test part ii 1. customer relations: the importance of making customers feel valued 2. company growth: the importance to a company of controlling expansion 3. marketing: how to ensure that agents maintain a high level of effectiveness when representing a company 4. time management: the importance of planning work time effectively 5. project development: how to ensure inter-departmental co-operation on new projects 6. purchasing: how to evaluate and 0select new products 7. personnel management: the importance to a company of having well motivated staff 8. strategic planning: how to decide whether to purchase or rent company premises 9. sales: how to ensure that price levels for new products are set appropriately 10. communication skills: the importance of foreign language training for 0selected employees 11. advertising: how to 0select a suitable agency to handle a company’s advertising 12. finance: how to decide whether to float a company on the stock-market 13. marketing: the importance to a company of offering its products on the world-wide web 14. staff training: how to evaluate the effectiveness of company training programmes 15. company growth: how to decide when it is the right time for a business to expand 16. public relations: the importance to a company of sponsoring well-known personalities from the arts and popular culture 17. recruitment: how to ensure that the best candidate for a post is 0selected 18. information management: how to analyse and make effective use of information 19. sales: the importance of brand image in ensuring that products or services sell well 20. technology: the importance to a company of keeping up-to-date with internet developments 21. quality control: how to ensure that a company consistently maintains quality control standards 22. product promotion: how to make effective use of the media when promoting a new product or service